Exceptional Guest Experience, Delivered.

We're experts in linens and supplies so you don't have to be.

Let us help you conquer the world of OS&E so you can fulfill your promise of an exceptional guest experience.

Ways We Can Assist

Full-Service Support

We can tailor our sourcing to your unique needs. Tell us what you require, and we'll handle the rest.

 

Explore Our Catalog

Tour our diverse product offering, with e-commerce coming soon.

 

Expert Guidance & Sourcing

Access an unparalleled range of products and capabilities.

  • Textile
    powerhouse     Learn More As textile experts, we offer unparalleled options across quality, styles, and designs. Our powerful sourcing abilities mean you don't need to go anywhere else for hospitality linens.
  • Full Spectrum,
    Curated Products     Learn More From complete OS&E to FF&E, we offer a comprehensive selection of industry standards, luxury options, and new, innovative products.
  • Custom Hospitality
    Solutions     Learn More Whether it's linens, amenities or luggage carts, our team can create one-of-a-kind solutions tailored to your unique brand.
  • Empowering Your
    Hospitality Brand     Learn More We believe that informed decisions lead to successful outcomes. That's why we're passionate about educating our customers to enhance their hospitality brand.

Our Process

We support you from concept to completion, and beyond.

  • Project Review & Budgeting

  • Personalized Product Selections

  • Procurement & Delivery Management

  • Engaged Client Support

  • Long-Term Supply Management

Explore The Universal Catalog

Curated Products. Complete Solutions.

In Their Words

What Our Clients Say

  • “I can’t be happier and/or pleased by the service, quality, and attention I get from Universal Hotel Supply. I’ve personally worked with them for about 5 years but The Langham, Boston has been working with them, and their President, Lauren Ross for 25+ years. They are very attentive and will be there when you need them. We source 5-Star products, service and attention, Universal Hotel Supply gives you 5-Star products, service and attention.”

    Jose Ortiz, Director of Purchasing
    The Langham, Boston

  • “Over the past several years now, we developed a great partnership with Universal Hotel Supply. Ideal product options and high quality products would have made me a happy customer, but on top of this the Universal team has constantly made every transaction a pleasure. Their personal assistance with product selection, consistent follow through, and personal assurance of service and quality have made me a dedicated and loyal customer now and for years to come. We truly appreciate their flexibility, professionalism, and dedication to our property”

    Sylvain Briens, Hotel Manager
    The Rittenhouse Hotel, Philadelphia

  • “Frias Properties of Aspen has partnered with Universal for years and Lauren Ross and her team make it so easy for us. They offer high quality linen and terry at competitive prices and Lauren goes above and beyond to ensure we are satisfied. When we transitioned to a new triple-sheeting offering a few years ago, Lauren presented us with many amazing options to choose from and we ultimately selected something that our guests and owners are extremely pleased with. We will continue to partner with Universal and Lauren for all of our linen and terry needs and can confidently recommend them to anyone in the hospitality industry.”

    Ben Wolff, General Manager
    Frias Properties of Aspen, Colorado

  • “Universal Hotel Supplies has been Grotto Bay’s supplier of hotel supplies, linens and terry for about 24 years. Given my main focus is to run the resort having a dependable, thorough and very competitive supplier is of great importance. Lauren and her team have been all of the aforementioned for all those years. Immediate response not only when purchasing but also after delivery is what keeps us doing business with Universal Hotel Supplies.”

    JP Martens, Managing Director
    Grotto Bay Beach Resort, Bermuda